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Your comments and questions are important to us. If your inquiry cannot be answered by the FAQ's, please contact us using the Contact Form or call us on +39 331 1623618.​

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We do not carry out separate checks on reviews to ensure that the reviews shown are actually from consumers. All visitors to our website can submit reviews for our products. The submission of reviews is not tied to an user account or similar. All reviews go through Bazaarvoice's rigorous moderation process. The reviews are checked by a Natural Language Processing (NLP) tool and, if the content needs an additional review (e.g. suspected spam, inappropriate content), passed to Bazaarvoice’s human moderator. The human moderator will read and tag content for approval, rejection, or review. However, the product sentiment (whether positive or negative) is not decisive for whether a review is approved, rejected or reviewed. Detailed information on Bazaarvoice’s rigorous moderation process can be found here.

Delivery time (2 - 5 workdays)

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Shipping and Delivery

SENSAI E-Boutique offers standard shipping on all orders across Italy*. SENSAI will offer FREE shipping for all orders with a total value over €50,00. If the order value is below €50,00, shipping will be charged at a flat rate of €5,00.

Currently SENSAI E-Boutique only delivers to Italy. Standard shipping takes 2 to 5 business working days based on your location, unless another timeframe is indicated during the ordering process or unforeseen circumstances, which are outside of the control of SENSAI E-Boutique, prevent the timely delivery. 
 
*Except for San Marino Republic, Vatican City State, Livigno and Campione D’Italia.

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