CONTACT

Your comments and questions are important to us. If your inquiry cannot be answered by the FAQ's, please contact us using the Contact Form or call us on +41 800 11 33 66.

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Information on reviews

We do not carry out separate checks on reviews to ensure that the reviews shown are actually from consumers. All visitors to our website can submit reviews for our products. The submission of reviews is not tied to an user account or similar. All reviews go through Bazaarvoice's rigorous moderation process. The reviews are checked by a Natural Language Processing (NLP) tool and, if the content needs an additional review (e.g. suspected spam, inappropriate content), passed to Bazaarvoice’s human moderator. The human moderator will read and tag content for approval, rejection, or review. However, the product sentiment (whether positive or negative) is not decisive for whether a review is approved, rejected or reviewed. Detailed information on Bazaarvoice’s rigorous moderation process can be found here.

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Returns

If you are not satisfied with your SENSAI E-Boutique purchase, you may return your items within 14 days of purchase, from receipt of delivery. For hygiene and safety reasons, sealed products that have been opened are excluded from return.

Returns will only be accepted via post and return postage costs are to be incurred by the customer. No returns will be accepted in store.

You will receive a full refund for the returned product/s value as well as the initial shipping costs. Refunds will be paid on receipt of goods and will be reimbursed using the same means of payment as you used for the initial transaction.

You can process your returns online, through your "My Orders", under your "My Profile". If you checked out as a guest, you can return your goods through the link in your order confirmation e-mail.

If your product arrives damaged, you received the incorrect item or have an allergic reaction, please contact our Customer Service to process the refund.

For more detailed information on returns, please view our Terms and Conditions.