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We do not carry out separate checks on reviews to ensure that the reviews shown are actually from consumers. All visitors to our website can submit reviews for our products. The submission of reviews is not tied to an user account or similar. All reviews go through Bazaarvoice's rigorous moderation process. The reviews are checked by a Natural Language Processing (NLP) tool and, if the content needs an additional review (e.g. suspected spam, inappropriate content), passed to Bazaarvoice’s human moderator. The human moderator will read and tag content for approval, rejection, or review. However, the product sentiment (whether positive or negative) is not decisive for whether a review is approved, rejected or reviewed. Detailed information on Bazaarvoice’s rigorous moderation process can be found here.

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Your comments and questions are important to us. If your enquiry cannot be answered by the FAQ`s, please contact us using the contact form or call us on +41 800 11 33 66. 
 
Please kindly note that our customer service operating hours are: Monday to Friday from 9am to 12noon and 1.30pm to 5pm. 

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