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Your comments and questions are important to us. If your inquiry cannot be answered by the FAQ's, please contact us using the Contact Form or call us on +49 (40) 24888-813.

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Information on reviews

We do not carry out separate checks on reviews to ensure that the reviews shown are actually from consumers. All visitors to our website can submit reviews for our products. The submission of reviews is not tied to an user account or similar. All reviews go through Bazaarvoice's rigorous moderation process. The reviews are checked by a Natural Language Processing (NLP) tool and, if the content needs an additional review (e.g. suspected spam, inappropriate content), passed to Bazaarvoice’s human moderator. The human moderator will read and tag content for approval, rejection, or review. However, the product sentiment (whether positive or negative) is not decisive for whether a review is approved, rejected or reviewed. Detailed information on Bazaarvoice’s rigorous moderation process can be found here.

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SENSAI PRODUCTS

Where can I buy SENSAI products in stores?

To find your nearest SENSAI stockist, please refer to our Store Locator.
If you did not find your country in our Store Locator list, you may contact our local offices or send an enquiry using the form below. Please make sure to inform us of the country and specific area you are looking for.
Store Locator
local offices
Enquiry Form

How long do SENSAI products last? Where can I find the expiry date?

Product quality will not change over 3 years or more if unopened and kept at normal conditions. Once opened, please refer to the PAO (Period After Opening) symbol which is indicated on the product itself and on the product packaging.
The PAO symbol, an open cream jar, indicates the length of time after opening during which the product should be used, in months. For example, "12M" stands for 12 months.

What ingredients are used in SENSAI products?

For more information about ingredients, please refer to the complete ingredient list provided on the product detail page or check the ingredient list shown on the side of the product packaging.

Can you send me samples of your products?

For each purchase on www.sensai-cosmetics.com, we offer complimentary samples of your choice. The number of complimentary samples is related to your total order amount.
As we strongly believe in personal counselling, we would like to also recommend you to visit your nearest SENSAI stockist for a personal consultation. Our SENSAI Advisers (beauty consultants) will be happy to offer you the most appropriate samples for your skin type or skincare concern. To find a nearby store, please visit our Store Locator.

Can you send me a product catalogue?

Regrettably, we cannot send you a product catalogue directly. Please consult your local SENSAI stockist for available catalogue or brochure. Please note that availability of catalogues varies depending on each counter/store.
Alternatively, you can view our products on our website.

How can I find the right products for me?

In order to provide appropriate products for your skin type and need, we invite you to our Beauty Counselling section on our website. Based on your skin type and primary skin concern we will recommend you the most appropriate items and the best skincare program. For personal counselling, we welcome you to visit your local SENSAI counter for counselling. Our trained SENSAI Advisers (beauty consultants) will be happy to assist you.

Why has my favourite product been discontinued?

We apologise for discontinuing your favourite product. We aim to provide products with the latest technology, which we are working to develop and improve each day. Sometimes we have no choice but to discontinue certain products to introduce new products with more advanced technology.