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We do not carry out separate checks on reviews to ensure that the reviews shown are actually from consumers. All visitors to our website can submit reviews for our products. The submission of reviews is not tied to an user account or similar. All reviews go through Bazaarvoice's rigorous moderation process. The reviews are checked by a Natural Language Processing (NLP) tool and, if the content needs an additional review (e.g. suspected spam, inappropriate content), passed to Bazaarvoice’s human moderator. The human moderator will read and tag content for approval, rejection, or review. However, the product sentiment (whether positive or negative) is not decisive for whether a review is approved, rejected or reviewed. Detailed information on Bazaarvoice’s rigorous moderation process can be found here.

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Which shipping options are available?

For orders purchased on www.sensai-cosmetics.com, we offer standard shipping on all orders. Please review our shipping policy for detailed information.


Can items be shipped internationally? 

SENSAI E-Boutique is only available for the following Countries: Germany, Italy, France, United Kingdom and Switzerland. Purchases can only be placed on the E-Boutique of the referring countries and delivered to an address within that country. SENSAI does not offer international shipping. Please ensure that you select the SENSAI E-Boutique of the right country depending on your delivery address before placing an order.
In case an E-Boutique is not available in your country, we recommend visiting our Store Locator to find a SENSAI store nearby you.


Are all items available to be purchased online? 

Please note, product availability depends on the region. Check your countries website for product availability. 


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